Jya99 Privacy Policy

Jya99.biz ("jya99", "we", "us") takes your privacy and the protection of your personal information very seriously. This Privacy Policy ("Policy") describes how we collect, use, disclose, and safeguard your personal data when you use our website, mobile application, or other services ("Services").

This policy forms part of our Terms & Conditions. By using our platform, you agree to this policy. If you do not agree with any part of this Privacy Policy, please stop using our services.

Key Definitions:

• "Personal Data": Any information that can identify or make a person identifiable, such as name, email, phone number, address, date of birth, etc.
• "Processing": Any operation performed on personal data, including collection, recording, organization, storage, alteration, retrieval, use, disclosure, or deletion.
• "Data Controller": jya99 determines the purposes and means of processing personal data.
• " Third Party": Any individual or organization other than jya99 or you.
• "Cookies": Small data files stored in your browser or device that help enhance your browsing experience.

Jya99 collects your information in several ways. We only collect data that is necessary to provide our services. See the details below:

2.1 Information You Provide Directly:

• Registration Information: Full name, email address, phone number, date of birth, residential address.
• Identity Verification (KYC): Copy of National ID, passport, or driving licence; selfie photo.
• Payment information: Bank account numbers, mobile banking (Mobile Pay/Nagad) numbers — credit card numbers are not stored.
• Contact Information: Support tickets, chat messages, and email communications.

2.2 Automatically Collected Information:

• Device Information: IP address, browser type, operating system, device type.
• Usage Data: Pages visited, time spent on site, and links clicked.
• Transaction Data: Deposit, withdrawal, and betting history.
• Location data: General country/region-level data only.

Jya99 uses the information collected from you for the following legitimate purposes only. We never use your data outside of these authorized purposes:

3.1 For service operations:

• Creating and managing your account.
• Processing deposits and withdrawals.
• Providing betting and gaming services.
• Awarding bonuses and rewards.
• To provide customer support.

3.2 For Security & Compliance:

• Preventing fraud and money laundering.
• Completing KYC (Know Your Customer) verification.
• To protect minors from accessing our platform.
• Complying with legal and regulatory requirements.

3.3 For Service Improvement:

• Improving our platform and user experience.
• Analyzing user preferences to inform new feature development.
• To identify and resolve technical issues.

3.4 For Communications:

• To send important account updates.
• Promotional offers (with your consent only).
• Sending security alerts.

Jya99 does not sell or rent your personal information. However, in limited circumstances, we may share information with third parties:

4.1 Service Providers:

We work with trusted third parties who help us operate our services:

• Payment Processors: To process deposits and withdrawals.
• KYC Verification Services: To verify your identity.
• Cloud Storage: To store data securely.
• Analytics Tools: To improve our service quality.

These service providers may only use your data for the specific tasks assigned and are required to comply with our security standards.

4.2 For Legal Requirements:

We may share information with legal authorities under the following circumstances:

• To comply with court orders or legal proceedings.
• Upon a valid request from a government authority.
• In cases of suspected fraud or money laundering.
• To protect the rights of jya99 or its users.

Jya99 employs industry-leading security practices to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

Technical Security:

• SSL/TLS Encryption: All data transmitted on our website and app is protected with 256-bit SSL encryption.
• Firewall: Advanced firewall systems prevent unauthorised access.
• Two-Factor Authentication (2FA): Option to enable 2FA for added account security.
• Data Masking: Sensitive information (such as payment data) is stored in masked form.
• Regular security audits: Regular penetration testing conducted by independent experts.

Organizational safeguards:

• Only authorised employees have access to personal data.
• All staff are trained in data protection.
• All data access activities are logged.

Jya99 uses cookies and similar tracking technologies to enhance your browsing experience and maintain the quality of our services.

Types of cookies:

• Essential cookies: Essential for the core functionality of the website. These cannot be disabled, as the service will not work properly without them.
• Performance Cookies: To understand how well the various pages of our site are performing.
• Functionality Cookies: To remember your preferences (language, theme, etc.).
• Analytics Cookies: To understand user behaviour and help us improve our services.

Cookie controls:

You can disable or delete cookies by changing your browser settings. Please note that disabling certain cookies may affect the functionality of some features on our platform.

Under GDPR and international data protection laws, you have the following rights:

• Right of Access: You can find out what information we hold about you and request a copy of that data.
• Right to rectification: You may request a correction if your information is inaccurate or incomplete.
• Right to erasure ("Right to be forgotten"): In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: You may request that we restrict the processing of your data.
• Right to data portability: The right to receive your data in a structured, portable format.
• Right to Object: Objecting to the use of your data in certain circumstances.
• Right to Withdraw Consent: The right to withdraw consent previously given at any time.

To exercise this right, email us at: support@jya99.biz — We will process your request within 30 days.

Jya99 retains your personal information only for as long as it is necessary:

Once the designated retention period expires, we securely delete or anonymize your information so that it can no longer be used to identify you.

Jya99 is a platform strictly for adults (18+). We do not knowingly collect personal information from anyone under the age of 18.

• Age verification is in place at the time of registration.
• Age is verified as part of the KYC process.
• If we become aware that a minor has been using our platform, the account will be suspended immediately and any collected data will be deleted.

If you believe a minor is using our platform, please report it to us at support@jya99.biz.

Jya99 may update this Privacy Policy from time to time. Changes may occur for the following reasons:

• To comply with new laws or regulatory requirements.
• When new services or features are launched.
• To enhance security measures.
• Based on user feedback.

For material changes, we will notify you by email or via the platform. Continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection Team:

• Email: support@jya99.biz
• Live Chat: Available 24/7 in the bottom-right corner of the website.
• FAQ: Our FAQ Page View.

We take all requests seriously and typically respond within 7 business days. If you are not satisfied with our response, you may file a complaint with the relevant data protection authority.